Important Information


DELIVERY

We aim to deliver within 3 to 5 working days and will email you if we become aware of an unexpected delay. Orders are sent via Royal Mail first class postage or by courier on some of our larger products. Bulk orders can be delivered via courier by arrangement

Shipping outside of the UK can be arranged by request - just ask!!

Standard Delivery is £2.99

Greetings card Delivery is Free

Jewellery and Keyrings - free delivery

Personalised prints from Wink Design - free delivery 

Soundwave Canvases - £6.00

Soundwave Prints - £2.99

 


YOUR INFORMATION

The email address that visitors provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their enquiries, and/or other requests or questions

PRICING

We regularly compare the pricing of our items to those of other websites selling similar product. We believe our range as a whole represents great value for money. However, should you find another retailer selling an equivalent product at a lower price, please let us know so that we may review our pricing to identify whether a change should be made. Prices and availability of items are subject to change without notice

EXCHANGES AND RETURNS

If for any reason you are not happy with your purchase, please contact us within 14 days of delivery and we will make arrangements for it to be returned and a refund to be made. Refunds will take approximately 5 working days to process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, with any relevant manuals, blank warranty cards and all accessories and documents provided by the manufacturer

 

SOUNDWAVE ART TERMS AND CONDITIONS

 

Due to the unique and subjective nature of soundwave art, specific terms and conditions apply. By placing an order for any of the soundwave range, you agree to the following terms and conditions:

1) The nature of these pieces of art is that the final product will vary significantly based on a number of factors. These include length of the recording, number of words, printing format chosen, colour chosen. Frenzyhouse will work hard to provide a piece of art which is pleasing and interesting. However, we ask all customers to appreciate that these factors are subjective in nature and not guaranteed.

1) Canvas art - we will provide you with one electronic 'proof' prior to commissioning the printing process, this is to ensure you are happy with the format and we have selected the correct colour. Due to variations in monitors and printing processes, the shade of colour is likely to vary and an exact match is not guaranteed

2) A3 and A4 prints - we are unable to provide an electronic 'proof', but will take all reasonable steps to ensure the final artwork meets any specific requirements you provide. In the absence of requirements, the finished work will be produced to be aesthetically pleasing as much as is possible as defined in (1) 

3) Copyright - where you provide us with quotes or recordings, we ask you to take all relevant steps to ensure that what you are asking us to reproduce is original material and does not contravene copyright. By placing an order, you accept to indemnify Frenzyhouse against any and all legal action where breach of copyright occurs. If you are unsure, please talk to us prior to placing your order